- Play store refund movie#
- Play store refund full#
Look for Order History and find the item you want to request a refund for. Using a web browser, go into your Play Store account. You’ve got 7 days to request a refund, or 14 if you live in the European Union. Once again, Google will happily refund your purchase if you haven’t streamed or downloaded it as soon as you do either of those things Google will only consider a refund if the track is technically, not artistically, inadequate. How to get a refund on a Google Play Music purchase Refund rights on movies and music differ from country to country. That period only applies if you haven’t started watching the movie: if you get three minutes in and think “this is rubbish!” that’s your tough luck. Play store refund movie#
If the video clip is defective, you can get a refund at any time within 65 days - but if you’ve simply decided that Killer Klowns from Outer Space isn’t really the movie for you, you’ve got only 7 days. How to get a refund on a Google Play movie purchase To make a refund request, you need to contact Google Play Customer Support. Google Play generally gives you a 7-day return period on books (30 days on educational titles through Google Play for Education) but there are some exceptions, such as books that were only available for a very short period of time.
Hope that the contact information isn’t “M. Search for the app whose developer you want to contact. How to contact an app or game developer for a refund Complete the form and note that you would like a refund. Scroll down to "Order History" and find the order you want to return. To claim a refund within 48 hours of purchase: If the two hour period has already passed you won’t see a refund button it will say Uninstall instead. Follow the on-screen instructions to get your money back and uninstall the app or game. Tap on Report a problem and select a problem from the drop-down menu. Select the app or game you want to return. Tap on the Menu icon and choose Order History. To claim a refund within two hours of purchase: After that, it’s up to the app developer to decide whether or not you should get your money back.įor in-app purchases, while it's not easy to get a refund without the approval of the developer, you can try via the same process as with the 48-hour window. After that two hour period is up, though, you have a 48-hour window during which a refund request can be processed by Google. Play store refund full#
Google’s Android App return policy is simple: if you buy an Android app or game and you aren’t happy with it for any reason, you can return it within two hours for a full refund. How to return paid apps and games or in-app purchases
If you buy a service from a developer or another third party, even if you buy it on Google Play, contact the seller to withdraw and get a refund.įree apps don't qualify for consumer protection unless they kill your pets or damage your device. If you buy digital content such as in-app items, apps, games, music, or movies on Google Play, you waive an automatic statutory right of withdrawal and our standard refund rules apply. If you live in the EU, some purchases are subject to different rules: With Google, the rights you have depend on what you’re buying and in some cases, what country you live in. It’s important to note that when consumer legislation talks about “satisfactory quality” they mean technical quality, not artistic: “this song doesn’t play” should trigger a refund, but “this song sounds like a bunch of drunks shouting into a bucket” doesn’t - unless the item wasn’t labeled properly and you thought you were getting the new Taylor Swift single. In law, paid-for goods are generally covered by some basic principles: if they’re faulty or misdescribed, you should be given a repair, a replacement or a refund. Refund apps and games or in-app purchases. Jump ahead to the section relevant to you. The process for a refund can differ depending on the kind of purchase that was made.
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